Returns Policy

Return window

We accept returns within 7 days of delivery. To be eligible, the piece must be unworn, undamaged, with all original packaging and tags attached. Items showing signs of wear, alterations or damage are not eligible for return.

Earrings and hygiene items

For hygiene reasons, earrings and nose pins are exchange-only. We will exchange them for a different size, style or equal-value piece if the item is unworn and in original packaging. We do not offer cash refunds on earrings.

If the piece you received is defective or different from what was ordered, we will replace it free of charge regardless of category.

How to request a return or exchange

1. Within 7 days of delivery, open the order under My orders (or look it up on Track order with your order number and the email or mobile you used) and tap Request a return or exchange. Choose the pieces, tell us why, and add photos if something arrived damaged.
2. We review every request within 2 business days and email you pickup or return instructions.
3. Pack the pieces unworn, with tags, in their original packaging.
4. Refunds are processed within 5–7 business days of the parcel reaching us; exchanges are dispatched as soon as the pieces are checked.

Prefer to write? Email hello@kesalifestyle.com with your order number and we will raise the request for you.

Refund method

Refunds are issued to the original payment method. For COD orders, refunds are processed as bank transfers to the account you provide. UPI and card refunds typically appear within 5–7 business days depending on your bank.

Final sale items

Items marked Final Sale at the time of purchase are not eligible for return or exchange, except in the case of damage or incorrect fulfilment.