Privacy Policy

1. Information we collect

When you place an order we collect your name, email address, phone number and shipping address. We also collect browsing data (pages visited, device type) to improve the store experience.

2. How we use your information

• To process and fulfil your order
• To send order confirmation and shipping updates
• To respond to customer service enquiries
• To send marketing communications (only with your consent)
• To remind you about items left in your bag — only if you tick the reminder box at checkout. We keep that copy of your bag for up to 7 days, send at most two reminders, and every reminder has a one-click stop link
• To comply with legal obligations

3. Payment information

All payments are processed by Razorpay. We never store your card details on our servers. Razorpay is PCI-DSS compliant. Please refer to Razorpay’s privacy policy for information on how they handle your payment data.

4. Sharing your information

We do not sell or rent your personal data. We share it only with trusted service providers (logistics partners, payment processor) to fulfil your order, and as required by law.

5. Cookies

We use cookies for session management, analytics (Google Analytics) and marketing. You can disable cookies in your browser settings; this may affect some store functionality.

6. Data retention

Order records are retained for seven years as required by Indian tax law. Marketing consent records are retained until you withdraw consent.

7. Your rights

You have the right to access, correct or request deletion of your personal data. Email us at hello@kesalifestyle.com and we will respond within 30 days.

8. Contact

Kesa Lifestyle
Email: hello@kesalifestyle.com