Grievance Redressal
Published in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.
Grievance Officer
If you have a complaint about an order, a product, a refund or anything else relating to your experience with Kesa Lifestyle, you can contact our Grievance Officer directly.
- Name
- [Grievance officer full name]
- Designation
- Grievance Officer
- hello@kesalifestyle.com
- Phone
- +91 94090 17177
- Hours
- Monday to Saturday, 10:00 am to 6:00 pm IST
- Postal address
- [Registered business name]
[Registered office address, city, state, PIN]
How to raise a complaint
- Email hello@kesalifestyle.com with the subject line “Grievance”, or call the number above during support hours.
- Include your order number (for example KL-1024), your registered email or phone, and a clear description of the issue.
- Attach photos if the complaint concerns a damaged, defective or incorrect item.
What happens next
- We will acknowledge your complaint, with a reference number, within 48 hours of receiving it.
- We aim to resolve every grievance within one month of receipt, as required by law. Most order and refund issues are resolved far sooner.
- You will be kept informed by email at each stage, and told the outcome and the reasons for it.
If you are not satisfied
If your grievance is not resolved to your satisfaction, you may approach the National Consumer Helpline on 1915 (toll-free) or at consumerhelpline.gov.in, or file a complaint with the appropriate Consumer Disputes Redressal Commission.